Shipping and Returns

Shipping

Shipping is on the house always, cause it makes life easier. Lu & Lo currently ships domestically to Canada and the U.S. via FedEx, UPS or Purolator.

Please allow 10 days for production. Once your item is shipped you will receive an email notification with a tracking code.

Disclaimer: Lu&Lo is not responsible for any lost or stolen packages within the shipping process.

Local Toronto Drop In/Pick Up
You are more than welcome to visit us at our showroom located in Downtown Toronto. Here you will be able to view our collection in person or pick up and order. Please contact us to request an appointment time.

Returns & Exchanges

All items that are not custom made can be returned or exchanged within 7 days of your order being delivered to you. If your return is postmarked more than 7 days passed your delivery date, we cannot return or exchange your piece.

All custom orders are final sale and cannot be returned or exchanged. Custom orders include all initial, name, and zodiac sign rings, necklaces, and bracelets. If there is a problem with your item please email us within 7 days of receiving your order and we will get in touch with you.

If you are unsatisfied with a size, please contact us to issue a refund and allow you to purchase another size in the piece.

Customers are responsible for return shipping fees. All shipping fees are non-refundable.

Return Address:

801 – 477 Richmond Street West, TO, ON M5V 3E7.

You may also drop-off your return to the address above if you are in the Toronto area.